Reopening FAQs

General Information & Ticketing

The McMichael Canadian Art Collection is now open.

After opening weekend, the Gallery hours will be as follows until further notice:
Monday to Wednesday: Grounds Only
Thursday: Members Only, 10 am to 5 pm
Friday to Sunday: Members & General Public, 10 am to 5 pm
Holiday Mondays: Members & General Public, 10 am to 5 pm

Gallery hours will be as follows until further notice:

Monday to Wednesday: Grounds Only
Thursday to Sunday: Members & General Public, 10 am to 5 pm
Holiday Mondays: Members & General Public, 10 am to 5 pm

The safety and health of our visitors, volunteers and staff remain our top priority. Before you visit the McMichael, please be aware of the following:

  • Please refrain from visiting the McMichael if you feel unwell or suspect that you have come into contact with an individual showing symptoms of COVID-19. Click here for more information from the Government of Ontario’s self-assessment page.
  • All visitors will be asked to respond to simple screening questions upon entering the building according to the new provincial public health framework.
  • All visitors over 5 years old are required to wear a mask indoors (medical / other conditions exempt).
  • All frontline staff members will be wearing masks.
  • All tickets, including member tickets, must be purchased or reserved in advance using our timed ticketing system.
  • Please practice physical distancing and remain a minimum of two metres (6 ft.) away from other visitors at all times.
  • All visitors must sanitize their hands upon entering the Gallery. Sanitation Stations are located throughout the building.
  • We kindly request that visitors follow all posted safety guidelines, directional signs and the instructions of McMichael staff members.
  • McMichael guides and staff will be limiting the number of visitors allowed into spaces, including all galleries, the Founders’ Lounge, Gallery Shop and elevators. We thank you for your patience and understanding if you are asked to wait.
  • At this time, the coat room is currently in use, however the lockers are not available at this time.
  • Limited-menu dining options will be available on-site.
  • All visitors will be asked to respond to simple screening questions upon entering the building according to the new provincial public health framework.
  • New signage will help visitors navigate the unidirectional travel through all gallery spaces.
  • Timed ticketing will be implemented for all visitors, including McMichael members, to manage capacity and visitor flow.
  • McMichael staff will be sanitizing public spaces on an enhanced cleaning schedule.
  • Visitors are encouraged to use a number of new hand sanitation stations positioned around the Gallery.
  • Frontline staff will be wearing personal protective equipment and masks as they interact with visitors.
  • Transactions and payments will be touchless/contactless. Payment by debit or credit strongly preferred.
  • All soft furnishings have been removed from public spaces for sanitary purposes.
  • All drinking fountains will be closed until further notice. Personal water bottles may be consumed outside of Gallery spaces.

Yes. All visitors over 5 are required to wear a mask inside enclosed public spaces in York Region, including the McMichael. For more on the Region’s mandatory mask policy, please click here. Children under 5 are exempt as are those who cannot wear a face covering because of a medical or other condition. Thank you in advance for helping keep our community safe.

  • Timed tickets are required of everyone visiting the McMichael, including members, until further notice.
  • A limited number of walk-up tickets may be available day-of but are not guaranteed.
  • Tickets are booked online on our website in half-hour entry timeslots. You can use a computer, tablet or smartphone to book your ticket.
  • You may bring a printed copy of your ticket or show it on a smartphone once you arrive at the Gallery where you will be scanned in.
  • You will be asked to wait in line before being admitted to the Gallery during your timeslot; visitors will be let in in small groups. We thank you in advance for your patience.

We strongly encourage all visitors to leave valuables and large personal items at home or in their car as these are not permitted in the galleries. At this time, the coat room is currently in use, however the lockers are not available at this time.

Please note that the Cafe will be open for limited indoor dining on Saturday, November 7 and Sunday, November 8 with limited beverage, sandwich and pastry service. Full service will resume on Thursday, November 12. Diners will be required to answer a screening questionnaire.

The Gallery Shop will be open with limited capacity, social distancing and touchless payment in place. The online e-shop is always open.

A number of exhibitions have been extended due to the closure of the gallery spaces. For more information, including updated closing dates, please visit our exhibitions page.

Yes. When booking a complementary or reciprocal ticket, select “McMichael Guest Pass” as your ticket type. Upon arrival at the gallery, please present your pass or reciprocal membership card (plus ID).

At this time, we are only accepting the Attractions Ontario coupon. The discount offered through this coupon is not available online, but it can be redeemed by calling the gallery at 905.893.1121, or sending us an email at info@mcmichael.com.

Yes, frontline workers receive free parking ($7 value) to visit the grounds and trails seven days a week. This offer applies to residents of Ontario who are doctors, nurses, hospital employees, paramedics, police officers, firefighters, grocery store workers, mass transit employees, retirement and long-term care workers, social services, emergency shelter staff, sanitation and waste management employees, and others. Please show work ID at the parking booth when visiting the McMichael. On behalf of everyone at the McMichael, thank you for your hard work and dedication to keeping our community safe. Offer valid through March 31, 2021.

Yes, Indigenous people receive free admission with the presentation of a status card.

Parking & Grounds

  • The Grounds will reopen as of July 30, 2020 and will be open seven days a week.
  • Paid parking ($7) is in effect. The Parking Lot will be open from 10 am to 5 pm daily. After-hours parking is not permitted. Parking along En Plein Air Drive, a fire route, is not permitted and vehicles are subject to ticketing by the city.
  • Public Washrooms will be open from 10 am to 5 pm daily and will be cleaned on a regular schedule. Please practice social distancing in the washrooms.
  • Picnic tables are available for use on the grounds, please do not litter and please clean up after your party.

To host a group of 10 or more people on our grounds, you will have to purchase a Picnic Permit. For more information, please contact Angela Poletto. You can also purchase a Picnic Permit directly from the gallery on the day of your visit.

Membership

All active memberships will be extended as of March 14, 2020 for four months. For more information or assistance with any questions about your membership, please contact Membership Services Associate Maria Schmidt by email.

Please note that we will not be reissuing membership cards.

Memberships can be purchased online and come with a range of benefits. Inquire today!

Yes, Members are welcome to bring guests using their Guest Passes. Member Plus holders are also welcome to bring a guest. When booking tickets online, simply select McMichael Guest Pass for your guest. Guest Passes must be surrendered at the front desk upon arrival.

Programs & Events

All currently scheduled virtual public programs, including online art classes, virtual tours and ArtVenture Summer Club will continue as planned.

The McMichael is booking some private group tours with limitations. Please contact Angela PolettoManager of Sales and Visitor Engagement, for more information.

Yes, the McMichael is accepting reservations for private events at this time, with limitations. Please contact Angela Poletto, Manager of Sales and Visitor Engagement, for more information on how COVID-19 may impact your wedding or event.

Accessibility

Please direct your inquiries and concerns regarding service or accessibility concerns to our general email.

Yes, if you would like to bring an attendant with you for accessibility reasons, you are entitled to a 2-for-1 discount. Simply enter the code ACCESS50 when purchasing admission tickets online for yourself and your attendant.

Other

If you wish to make a donation to the McMichael, please visit this page. For large individual donation inquiries, please contact Mickey Palha, Associate Director of Individual Giving.

Please contact our general service email and we will respond as quickly as possible. Thank you for your understanding during this time.