FAQs

General Information & Ticketing

The McMichael Canadian Art Collection will reopen on Thursday, March 4.  

When the Gallery reopens, hours are expected to be: 

Gallery

Thursday to Sunday: Members & General Public, 10 am to 5 pm 
Holiday Mondays: Members & General Public, 10 am to 5 pm

Grounds

Open 7 days a week

Unfortunately, timed tickets are not refundable at this time.

The safety and health of our visitors, volunteers and staff remain our top priority. Before you visit the McMichael, please be aware of the following:

  • Please refrain from visiting the McMichael if you feel unwell or suspect that you have come into contact with an individual showing symptoms of COVID-19. Click here for more information from the Government of Ontario’s self-assessment page, and here for details on COVID-19 Screening Questions that we ask all visitors to review before entering the McMichael.
  • All visitors will be asked to respond to simple screening questions upon entering the building according to the new provincial public health framework.
  • All visitors 2 years old and over are required to wear a mask indoors (medical/other conditions exempt).
  • All frontline staff members will be wearing masks.
  • All tickets, including member tickets, must be purchased or reserved in advance using our timed ticketing system.
  • Please practice physical distancing and remain a minimum of two metres (6 ft.) away from other visitors at all times.
  • All visitors must sanitize their hands upon entering the Gallery. Sanitation Stations are located throughout the building.
  • We kindly request that visitors follow all posted safety guidelines, directional signs and the instructions of McMichael staff members.
  • McMichael guides and staff will be limiting the number of visitors allowed into spaces, including all galleries, the Founders’ Lounge, Gallery Shop and elevators. We thank you for your patience and understanding if you are asked to wait.
  • At this time, the coat room is currently in use, however the lockers are not available at this time.
  • Limited-menu dining options may be available on-site.
  • All visitors will be asked to respond to simple screening questions upon entering the building according to the new provincial public health framework.
  • New signage will help visitors navigate the unidirectional travel through all gallery spaces.
  • Timed ticketing has been implemented for all visitors, including McMichael members, to manage capacity and visitor flow.
  • McMichael staff will be sanitizing public spaces on an enhanced cleaning schedule.
  • Visitors are encouraged to use a number of hand sanitation stations positioned around the Gallery.
  • Frontline staff will be wearing personal protective equipment and masks as they interact with visitors.
  • Transactions and payments will be touchless/contactless. Payment by debit or credit is strongly preferred.
  • All soft furnishings have been removed from public spaces for sanitary purposes. Portable seating is available at our Admissions Desk upon request. All portable seating is sanitized on a regulars basis and between guest uses.
  • All drinking fountains will remain closed until further notice. Personal water bottles may be consumed outside of Gallery spaces.

Yes. All visitors 2 and over are required to wear a mask inside enclosed public spaces in York Region, including the McMichael. Read more on York Region’s mandatory mask policy. Children under 2 are exempt, as are those who cannot wear a face covering because of a medical or other condition. Thank you in advance for helping keep our community safe.

We strongly encourage all visitors to leave valuables and large personal items at home or in their car as these are not permitted in the galleries. At this time, the coat room is in use with limited capacity, however the lockers are not available.

The McMichael Café will open again as of Thursday, March 4 with a limited capacity of 10 people and a maximum of four people per table, according to the new provincial public health framework. The McMichael Café’s hours will be 10 am to 5 pm. 

The Gallery Shop will reopen for in person shopping on Thursday, March 4 from 10 am to 5 pm. To ensure that everyone can enjoy a safe shopping experience, Gallery Shop staff will continue to limit capacity to 6-8 guests. The e-shop is currently open for online shopping.

A number of exhibitions have been extended to compensate for the recent Gallery closure. For more information, including updated closing dates, please visit our exhibitions page. 

Yes. When booking a complimentary or reciprocal ticket, select “McMichael Guest Pass” as your ticket type. Upon arrival at the gallery, please present your pass or reciprocal membership card (plus ID). 

At this time, we are only accepting the Attractions Ontario coupon. The discount offered through this coupon is not available online, but it can be redeemed by calling the gallery at 905.893.1121, or sending us an email at info@mcmichael.com. 

Yes, frontline workers receive free parking ($7 value) to visit the grounds and trails seven days a week. This offer applies to residents of Ontario who are doctors, nurses, hospital employees, paramedics, police officers, firefighters, grocery store workers, mass transit employees, retirement and long-term care workers, social services, emergency shelter staff, sanitation and waste management employees, and others. Please show work ID at the parking booth when visiting the McMichael. On behalf of everyone at the McMichael, thank you for your hard work and dedication to keeping our community safe. Offer valid through August 31, 2021.

Yes, Indigenous people receive free admission with the presentation of a status card.

Parking & Grounds

  • Yes, while the  Gallery is closed (until Thursday, March 4), the grounds and trails will still remain open seven days a week but are not being maintained during the closure. 
  • The Parking Lot will be open from 10 am to 5 pm daily. Please buzz at the security gate for admission to the lot. After-hours parking is strictly prohibited. Parking along En Plein Air Drive, a fire route, is not permitted and vehicles are subject to ticketing by the city. 
  • Unfortunately, the outdoor public washrooms will not be open until the Gallery opens on Thursday, March 4. We appreciate your understanding. 
  • Picnic tables are available for use on the grounds. We kindly ask that all visitors clean up after themselves. We offer picnic permits for groups of ten or more. For more information, please contact our sales manager.

For more information on gathering limits as per provincial health guidelines, please click here

Membership

For our Members, we will be monitoring your renewal dates and will advise of any changes once the Gallery reopens.

Your membership helps support everything we do. Memberships can be purchased online and come with a range of benefits. Inquire today!

Once the McMichael reopens, Members will be welcome to bring guests using their Guest Passes. Member Plus holders are also welcome to bring a guest. When booking tickets online, simply select McMichael Guest Pass for your guest. Guest Passes must be surrendered at the front desk upon arrival.

Programs & Events

All currently scheduled virtual public programs, including online art classes and virtual tours will continue as planned in an online format. Please contact programs@mcmichael.com with any questions. View upcoming events for both virtual and in person program offerings 

Please contact programs@mcmichael.com with any questions. View upcoming virtual and in-person program offerings.

Please contact Angela PolettoManager of Sales and Community Engagement, for more information.

No events or weddings may take place while the York Region is in lockdown. When operations resume, the McMichael will accept future bookings for private events and weddings, within public health guidelines. Please contact Angela Poletto, Manager of Sales and Community Engagement, for more information on how COVID-19 may impact your wedding or event.

Accessibility

Please direct your inquiries and concerns regarding service or accessibility concerns to our general email.

Yes, you are welcome to bring an attendant with you for accessibility reasons and are entitled to a 2-for-1 discount. Simply enter the code ACCESS50 when purchasing admission tickets online for yourself and your attendant.

Other

If you wish to make a donation to the McMichael, please visit this page. For large individual donation inquiries, please contact Mickey Palha, Associate Director of Individual Giving.

Please contact our general service email and we will respond as quickly as possible. Thank you for your understanding during this time.